NC Home Cleaning | Premium Residential Cleaning in North Carolina

1. Introduction

NC Home Cleaning (“Company,” “we,” “us,” or “our”) operates the website nchomecleaning.com and the NC Home Cleaning platform (collectively, the “Service”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Service, whether as a customer, independent contractor, or visitor.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration: Name, email address, phone number, password, and role selection (customer or contractor).
Customer Profiles: Property addresses (including street address, city, state, zip code, GPS coordinates), property details (square footage, bedrooms, bathrooms, furnished status, pet information), access instructions (gate codes, key locations), and billing information.
Contractor Profiles: Legal name, date of birth, Social Security Number (for tax reporting and background checks), driver’s license or government-issued ID, vehicle information, bank account or payment details for payouts, professional certifications, and availability preferences.
Booking Information: Service selections, scheduling preferences, special instructions, recurring service configurations, and service-specific options.
Payment Information: Credit/debit card numbers, billing addresses, and related financial data processed through our third-party payment processor (Square). We do not store full card numbers on our servers.
Communications: Messages sent through our platform, customer support inquiries, feedback, reviews, and ratings.

2.2 Information Collected Automatically

Device & Browser Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
Usage Data: Pages visited, features used, click patterns, session duration, referral URLs, and interaction timestamps.
Location Data: With your consent, we may collect precise geolocation data from contractors to verify proximity to service addresses for access instruction delivery and service tracking purposes.
Cookies & Tracking: We use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and improve the Service. See Section 9 for details.

2.3 Information from Third Parties

Google Services: Address autocomplete data, geocoding coordinates, and satellite imagery data (via Google Maps and Google Solar API) for property verification.
Payment Processor: Transaction status, payment confirmation, and fraud detection signals from Square.
Background Check Providers: Criminal background check results and identity verification status for contractors.
Google Authentication: If you sign in with Google, we receive your name, email, and profile image as authorized by your Google account settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

Creating and managing your account
Processing bookings, scheduling, and contractor assignments
Calculating service pricing based on property details and location
Verifying property square footage using satellite data for pricing accuracy
Processing payments and contractor payouts
Delivering access instructions to contractors at the appropriate time and proximity
Facilitating communication between customers and the Company

3.2 Notifications & Communications

Sending booking confirmations, reminders, and status updates via email
Sending SMS/text message notifications (with explicit opt-in consent; see Section 6)
Providing service completion alerts and review requests
Communicating scheduling changes, cancellations, or issues

3.3 Safety & Verification

Conducting identity verification and background checks on contractors
Verifying contractor proximity before revealing property access instructions
Detecting and preventing fraud, abuse, or unauthorized access
Enforcing our Terms & Conditions

3.4 Improvement & Analytics

Analyzing usage patterns to improve the Service
Developing new features and functionality
Generating anonymized, aggregated statistics

3.5 Legal & Compliance

Complying with applicable laws, regulations, and legal processes
Generating tax documents (1099 forms for contractors)
Responding to lawful requests from government authorities
Protecting the rights, property, and safety of the Company, users, and the public

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

4.1 Service Providers

Payment Processing: Square receives payment information to process transactions securely.
Cloud Hosting: Our infrastructure providers (Supabase, Render) host and store data with industry-standard security.
SMS Delivery: Twilio receives phone numbers to deliver text message notifications.
Mapping & Verification: Google receives address data for geocoding, mapping, and property verification.
Email Delivery: Our email service provider receives email addresses to deliver transactional messages.

4.2 Between Users

Contractors receive the customer’s name, service address, service details, special instructions, and access instructions (access instructions are only revealed when the contractor is within 300 feet of the property).
Customers receive the contractor’s first name, profile information, rating, and service updates.
Full contact information (phone numbers, email addresses) is shared only as necessary for service coordination.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process (such as a subpoena or court order), or government request. We may also disclose information if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of the Company, our users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change via email or prominent notice on our website.

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure password hashing (bcrypt)
JWT-based authentication with token expiration
Role-based access controls restricting data visibility by user type
Proximity-based access controls for sensitive property information (access instructions)
Regular security reviews and updates
PCI-DSS compliant payment processing through Square

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. SMS/Text Messaging

We offer optional SMS notifications for customers. By enabling SMS in your account settings and providing your phone number, you consent to receive transactional text messages. Key details:

SMS is disabled by default; you must affirmatively opt in
Messages are transactional only (booking updates, service alerts) — never marketing
Message frequency varies based on booking activity (typically 1–5 per booking)
Message and data rates may apply depending on your carrier
Reply STOP to any message to opt out immediately
Reply HELP for assistance
You may also opt out via your account settings or by contacting us
We do not share your phone number with third parties for their marketing purposes

For full SMS consent documentation, visit our SMS Consent page.

7. Data Retention

Active Accounts: We retain your information for as long as your account is active and as needed to provide the Service.
Closed Accounts: After account deletion, we retain certain data for up to 7 years as required for tax reporting (IRS requirements for contractor 1099 data), legal compliance, dispute resolution, and fraud prevention.
Booking Records: Retained for a minimum of 3 years for warranty, liability, and insurance purposes.
Background Check Records: Retained in accordance with applicable federal and state law requirements.
Anonymized Data: Aggregated, de-identified data may be retained indefinitely for analytics and improvement purposes.

8. Your Rights & Choices

8.1 Access & Portability

You may access and download your personal data at any time through your account settings, or by contacting us at admin@nchomecleaning.com.

8.2 Correction

You may update or correct your personal information through your account settings.

8.3 Deletion

You may request deletion of your account and personal data by contacting us. Note that we may retain certain information as described in Section 7. Deletion may prevent us from providing ongoing services and does not affect data already shared with third parties prior to the request.

8.4 Communication Preferences

Email: You may unsubscribe from email notifications using the unsubscribe link in any email or through your account settings.
SMS: You may opt out by replying STOP, through account settings, or by contacting us.

8.5 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at admin@nchomecleaning.com.

9. Cookies & Tracking Technologies

We use the following technologies:

Essential Cookies: Required for authentication, session management, and security. Cannot be disabled.
Functional Storage: Local storage for user preferences (theme, language) and session state.
Analytics: We may use analytics services to understand usage patterns. Data is aggregated and anonymized where possible.

Most browsers allow you to control cookies through settings. Blocking essential cookies may prevent you from using the Service.

10. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing personal information.

12. International Users

The Service is operated in the United States and intended for users located in North Carolina. If you access the Service from outside the United States, you consent to the transfer, processing, and storage of your information in the United States, which may have different data protection laws than your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new “Last Updated” date. For significant changes, we may also send email notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related inquiries, requests, or complaints:

Email: admin@nchomecleaning.com
Website: nchomecleaning.com/contact
Mail: NC Home Cleaning, North Carolina, United States

We will respond to verified requests within 30 days, or as required by applicable law.